Pricing & Fees
What is free, what you pay for, and how every price is shown before you confirm.
ZOPERZ is operated by ZOPERZ Private Limited. Prices are in Indian Rupees (INR) and are shown in the app before you pay. Payments are processed by Razorpay Software Private Limited.
1. Free to use
Downloading and using the ZOPERZ app is free. This includes creating an account, adding your devices to the Warranty Vault, storing bills and documents, and receiving warranty reminders. You pay only when you book a service or buy a plan inside the app.
2. Paid services
Repair bookings. The price depends on an assessment of your device. The verified repair partner assesses the issue and a quote is shown in the app. Nothing is charged for the repair until you review and accept the quote. Any visitation or diagnostic charge is disclosed before you confirm (see our Refund & Cancellation Policy).
AMC plans. Annual Maintenance Contract plans extend coverage beyond the manufacturer warranty. The price, duration and inclusions of each plan are shown on the plan page in the app before purchase. You can cancel within 7 days for a full refund if no service has been used.
Second-hand marketplace. Sellers set their own listing price. A service fee is charged to both the buyer and the seller on a completed sale (25% each). The fee is shown to each side before the transaction is confirmed.
3. Fee schedule
| Item | Who pays | Amount |
|---|---|---|
| App download and use | Customer | Free |
| Warranty Vault and reminders | Customer | Free |
| Repair service | Customer | Quoted after assessment, shown before you pay |
| AMC plan | Customer | Shown on the plan page before purchase |
| Marketplace sale fee | Buyer and seller | 25% each, of the sale price |
| Partner joining fee | Repair partner | 0% |
| Partner commission | Repair partner | 20% of each completed job |
4. Taxes
Prices are inclusive of applicable taxes unless stated otherwise. Any platform or convenience fee is disclosed at checkout. See our Terms & Conditions for details.
5. Payments and partner payouts
Customer payments for repairs are held in escrow and released to the repair partner after the job is completed. Partners are paid out on a T+1 basis (the next business day after completion), after the commission above is deducted.
6. Questions
Write to support@zoperz.com or see our Contact page.