Shipping & Service Delivery Policy
How and when our services are delivered to you.
ZOPERZ primarily provides digital and on-site services rather than shipping physical goods. This policy explains how each type of service is delivered.
1. Digital services
Access to the ZOPERZ app, warranty vault, reminders, AMC plans and ZopCoins is delivered electronically. Once a payment is successfully confirmed, the corresponding digital service or plan is activated in your account immediately, or within a few minutes. No physical shipment is involved.
2. Repair services
Repair services are delivered on-siteby a verified Partner at the address you provide, or at the Partner's workshop where applicable. After you confirm a booking, a Partner is assigned and a visit is scheduled for the selected slot. Typical timelines:
- Standard bookings: a Partner is usually assigned and scheduled within 24 to 72 hours, subject to Partner availability in your city.
- Scheduled bookings: delivered on the date and time slot you choose.
Timelines are estimates and may vary with location, demand, weather and availability. You will be notified of your Partner and schedule through the app.
3. Marketplace items
For second-hand items bought or sold through the marketplace, delivery is arranged between the buyer and seller, or via a logistics partner where that option is offered. Estimated delivery timelines and any charges are shown at the time of purchase. Payment is held in escrow and released to the seller after delivery is confirmed.
4. Delivery charges
Any visitation, convenience or logistics charges are disclosed to you before you confirm a booking or purchase. There are no hidden delivery fees.
5. Delays & issues
If a service or delivery is delayed, we will keep you informed through the app. If a confirmed service cannot be delivered, you are entitled to a refund as set out in our Refund & Cancellation Policy.
6. Contact us
For any question about service delivery, contact support@zoperz.com or visit our Contact page.